Urgent appointments
- Our urgent appointment list opens every weekday (Monday to Friday) at 8am.
- Please call us as early as you can if you need help the same day on 01827 50575
- If you need a doctor to visit you at home, please call before 10am if possible.
If your problem has been going on for a while or you want to talk to a certain doctor, we may ask you to fill out an online form. If you need help, our reception team can help you with it.
To keep everyone safe, we can only speak to a certain number of patients each day.
Please be kind to our reception team.
When you contact us, we will ask what’s wrong so we can send you to the right person to help you.
Read more about managing your health online.
Routine appointments
We now use a new system to make sure you get the right care at the right time.
- For non-urgent problems, please fill out the online form on our website.
- This service is open Monday to Friday, from 8am to 6:30pm.
- A trained doctor or nurse will look at your request within 3 working days and decide the best way to help.
- You will get a text message (or a phone call if you prefer) to let you know what will happen next.
If you find the form hard to fill out, our reception team are happy to help.
Just like with urgent calls, we will ask what the problem is so we can send you to the right person.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- use your NHS account (on the NHS website or in the NHS app)
- reply CANCEL to your appointment reminder text message
- phone us on 01827 50575, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
Extra appointments are offered across the whole of Tamworth (The New Mercian GP Network), including evening and weekend appointments. All practices across Tamworth are participating in this extended access. Please contact the practice to book an appointment.
If you need medical help now, use NHS 111 online or call 111.NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there's a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it's helpful if you fill in an online form as soon after 8am as possible. You can also:
- phone us on 01827 50575, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open